Terms and Conditions

Below you will find the terms and conditions for the use of the Putney Clinic of Physical Therapy website, along with the clinic’s policies.

 

Cancellations

There will be no charge if 24 hours notice is given for cancellations. Failing to do this, there will be a 50% cancellation fee payable.

 

Children under the age of 16

Children under the age of 16 years must have a parent or guardian present at their initial consultation. For further appointments, the presence of a chaperone will be at the parent or guardian’s discretion.

Chaperone Policy

Children under 16 years of age must be accompanied by an adult. All of our practitioners are CRB registered. A friend or relative of a vulnerable adult wishing to accompany the patient to a consultation or treatment must first obtain the patient’s consent in they intend to accompany them into the treatment room itself.

 

Disabled Access

The Putney Clinic has two car parking spaces available for patients with a disability badge. We also have two lifts with ample room for wheelchairs and a large disabled toilet. In addition, our treatment rooms and waiting area have plenty of space for wheelchairs to manoeuvre. All of our services are on the second floor, with no obstacles for physically challenged patients.

 

Disclaimer

This website is not  a substitute for professional medical guidance. Any information contained within is for informational purposes only.

 

Website links

Please note that we are not responsible for the content of external websites/links. We do not produce or maintain these websites. All external links on the Putney Clinic website are for useful reference purposes only.

 

Confidentiality & Data Protection

The Putney Clinic complies with national guidelines on the use of patient information and Data Protection. Copies of both policies are available on-site at The Putney Clinic.

 

Privacy

Personal information
We do not share your personal information with any third parties.

Emails
If you would prefer that we didn’t contact you by email, please call our reception team on 020 8789 3881. Alternatively, you can also send an email to info@putneyclinic.co.uk.

E-newsletters

If you would like to stop receiving our e-newsletters, you can unsubscribe from our mailing list at any time. You can do so by using the unsubscribe link at the foot of newsletters. Alternatively, contact our reception team on 020 8789 3881 or by emailing info@putneyclinic.co.uk and we will remove you from our mailing list.

 

Cookies

This website uses cookies to make the site simpler for you to use. Cookies also help us to analyse traffic to the website, via Google Analytics. The information gathered helps us to make improvements to our website and, as a result, the services we provide. You can find out more about cookies and how to delete and control cookies stored on your computer at www.aboutcookies.org.

 

Complaints Procedure

In the unlikely event of a patient being dissatisfied with any of the services or standard of care at The Putney Clinic, a complaints procedure is available. We deal with all grievances as rapidly and efficiently as possible for the benefit of all parties concerned.

You can make informal complaints in person to a member of The Putney Clinic management team. We will aim to resolve your issue within 48 hours wherever possible. We will notify you of the outcome in writing.

If you would prefer to make a formal complaint, please write to the Practice Manager at The Putney Clinic address. Complaints received in writing follow a set procedure:

  1. Firstly, we will acknowledge the complaint within 48 hours and, after an investigation, we will arrange a meeting with you.
  2. Secondly, the clinic directors, practice manager and patient will attend the meeting.
  3. We will record details of the meeting and will work toward a resolution that is satisfactory for all parties involved.
  4. We will keep the patient informed throughout the complaints process.
  5. Finally, if you are unsatisfied and wish to escalate your complaint, you can contact the relevant governing body or professional organisation:

 

Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase.